FAQ:

Welcome to the Esoterica IX FAQ. Whether you're discovering our collections for the first time or waiting for an order to arrive, you'll find answers to our most common questions below.

General Enquiries:

Where is Esoterica IX based?

Esoterica IX is based in Australia.

Will sold-out products be restocked?

Some products may return, while limited-edition releases will not be restocked once sold out.

Shipping & Orders:

Where do you ship?

We ship across Australia and New Zealand, as well as to customers throughout North America, Europe and Asia. Available shipping options and costs are displayed at checkout.

Please note: Due to tariffs and changing international trade conditions, shipping to the United States may be more expensive than we'd like. These costs reflect the realities of international shipping rather than an attempt to inflate prices. We appreciate your understanding.

How long will shipping take?

Processing and delivery times vary depending on your location and selected shipping method. But we typically ship out orders within 1-2 business days. Tracking information will be provided where available.

Can I change or cancel my order?

Please contact us as soon as possible. Changes or cancellations cannot be guaranteed once an order has been processed or dispatched.

What if my order arrives damaged?

Payments:

What payment methods do you accept?

All major credit and debit cards as well as PayPal. Available payment methods are also displayed at checkout.

Is my payment information secure?

Payments are processed through the secure payment providers available at checkout.

Crystals:

Are your crystals real?

Yes. Our crystals are genuine and ethically sourced from locations around the world. As natural formations, each stone may vary in colour, shape, size and appearance.

How should I care for my crystals?

Crystal care depends on the stone. Avoid prolonged sunlight, water or heat unless you have confirmed the specific crystal is suitable for exposure.

Vinyl Records:

How are pre-owned records priced?

Our pre-owned vinyl records are priced according to their condition, rarity and collectability. Please review each listing for available condition details before purchasing.

Are your records new or pre-owned?

Each listing specifies the record's condition. Browse our New Records and Rare & Pre-Owned collections to find what you're looking for.

Clothing:

How do I choose the right clothing size?

Refer to the size guide and measurements on each product page. Any specific fit recommendations will be included in the listing.

Returns & Refunds:

Can I return an item?

Returns and exchanges are subject to our Returns & Refunds Policy. Your rights under Australian Consumer Law remain unaffected.

What if my item is faulty?

Contact us with your order details and a description of the issue. We'll work with you to resolve the matter in accordance with applicable consumer law.

Still have questions?

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